Rashad Al-Karooni Works

Draft for review by the owner. Not legal advice; please have it checked before launch.

Returns and damaged items

Last updated 11 November 2026. Rashad Al-Karooni is a trading name of RA ARC Ltd, a company registered in England and Wales (company number 12478953), registered office 47b Rutland Gardens, London, England, N4 1JN.

Arrived damaged or faulty

Sorry about that. Email us with your order number and a photo of the damage and the packaging. We will send a replacement free of charge, or refund you if you prefer. You do not need to send the damaged print back unless we ask. If only one print of a set of 2 is damaged, we replace that one.

Please tell us within 14 days so we can put it right quickly. This does not shorten your legal rights: you can reject faulty goods for a full refund within 30 days of delivery, and you have further rights after that.

Changed your mind

You can cancel within 14 days of receiving your print, for any reason.

  1. Email us that you wish to cancel, with your order number. You can use any clear statement, or copy the form below.
  2. Send the print back within 14 days of telling us, unused and well packed (posters rolled in a sturdy tube, framed prints in their original packaging if you still have it). You pay the return postage. A set of 2 is returned as a pair.
  3. We refund the full price you paid, including the original delivery, within 14 days of receiving it, or of receiving proof you have sent it, to your original payment method.

Bought through our Etsy shop? The same applies; message us through Etsy or email us.

Cancellation form

If you would like to use a form, copy this into an email to us:

To RA ARC Ltd, 47b Rutland Gardens, London, England, N4 1JN:

I hereby give notice that I cancel my contract of sale of the following goods: [print and order number].

Ordered on [date] / received on [date].

Name: [your name]. Address: [your address].

Date: [date].

Your legal rights

Nothing here affects your rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.